Installation Troubleshooting

From PANACeA THIRRA

INSTALLATION TROUBLESHOOTING

These are the few common errors encountered:

1. Page Not Found (Error 404)

  - Ensure that the URL is correct, e.g. http://www.example.com/thirra/
  - Ensure that the Apache web server is runninng

2. Unable to connect to database

  - Ensure that the variable assigned in thirra/app_thirra/config/database.php is pointing to a properly restored database.
  - Ensure that there is sufficient rights for the user (e.g. thirra) as defined in database.php, to access the said table.

3. Debugging mode is turned on - many incomprehensible data was displayed above the normal contents for all pages

  - Turn off debugging mode in thirra/app_thirra/config/config.php. The variable is towards the bottom of the file.

4. Error page after trying to log in

  - On fresh or freshly updated installations, user may see an error page if there has never been a successful log in. 
  - Once at least one successful log in is made, future incorrect usernames or passwords will return user back to the login page.